- Email us: info@cachet-travel.co.uk
- Call us: 020 8847 8700
We are proud to be members of the Association of Independent Tour Operators (AITO). The association represents Britain's leading independent tour operators and encourages high standards of quality and service. As members, we are bound by the association's quality charter:
AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.
Our AITO membership means that we offer holidays with 100% financial protection. An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a regular basis.
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.
AITO endeavours to monitor quality standards regularly. All customers should receive a postholiday questionnaire the results of which are scrutinised by the Association.
All members acknowledge the importance of AITO's Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 or 5 star status.
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
We are proud of our holidays. Please give your feedback at www.aito.com/q so others can see how satisfied our customers are. AITO independently monitors its members and their standards.
To contact the Association or find out more, please visit www.aito.com or call 020 8744 9280.
The Association of Independent Tour Operators and its members are committed to the principle of Sustainable Tourism. Please click here for more information, including AITO's Sustainable Tourism guidelines for member companies, and tips on how you as a traveller can make a difference. AITO awards a star classification to its members for their Sustainable Tourism efforts; Cachet Travel currently holds a 3-star rating.
